Refund policy

REFUND POLICY

Last updated: July 7, 2026

30-DAY MONEY-BACK GUARANTEE

We stand behind Repela with a 30-day money-back guarantee. We ask one thing: give it the full adjustment window. Ultrasonic deterrence builds over time. Insects typically respond within days, rodents can take 2–3 weeks, and it is normal to notice more activity in the first week as pests are driven out of hiding.

If you have given Repela that time and you are still not satisfied, contact us within 30 days of the delivery date and we will refund your full purchase price.

HOW TO REQUEST A REFUND

Email us at support@getrepela.com with your order number. Our support team will first help you check the two things that resolve most disappointing results: placement and timing. We would rather fix your pest problem than process a refund. If you are still not satisfied after that, your refund is approved. The 30-day window is based on the delivery date, so contacting us on day 29 is always in time.

REFUND PROCESSING

Approved refunds are processed within 5 business days to your original payment method. Depending on your bank or card issuer, it can take an additional 5–10 business days before the amount appears on your statement. If you have not received your refund after that period, contact us at support@getrepela.com and we will resolve it with you.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, email us at support@getrepela.com within 30 days of delivery. A photo of the item helps us resolve it faster. You can choose a free replacement or a full refund. You never pay for our mistakes.

ORDERS THAT NEVER ARRIVE

If your tracking information shows that your order has not been delivered within 30 days of the order date, contact us and we will send a free replacement or issue a full refund, whichever you prefer.

ORDER CANCELLATIONS

You can cancel your order free of charge as long as it has not been fulfilled yet. Contact us as soon as possible at support@getrepela.com. Once an order has been fulfilled, the 30-Day Money-Back Guarantee applies instead.

FAIR USE

The guarantee applies once per household and is intended for customers who have genuinely tried Repela in their home. Refund requests are reviewed by our support team, and we reserve the right to refuse refunds in cases of demonstrable abuse or fraud, such as repeat claims across multiple orders. This does not affect your statutory rights.

QUESTIONS

Email support@getrepela.com. We respond within 24 hours on business days.