Shipping policy

SHIPPING POLICY

Last updated: July 6, 2026

SHIPPING COSTS

Shipping is free on all orders within the United States. No minimum order value, no hidden fees at checkout.

WHERE WE SHIP

We currently ship to addresses within the United States.

PROCESSING TIME

Orders are processed within 1–2 business days after your order is placed. You will receive an order confirmation by email right away, and a shipping confirmation with a tracking link as soon as your order ships.

DELIVERY TIME

Standard delivery takes 6–10 business days after processing. Repela ships from our international fulfillment center, and every order includes tracking so you can follow your package the whole way.

IF A DELAY HAPPENS

If we ever expect your order to arrive later than the delivery window above, we will notify you by email with a revised delivery date. You can then choose to keep the order or cancel it for an immediate full refund. If we cannot ship your order at all, we will cancel it and refund you in full without you having to ask.

TRACKING

Your tracking link is included in the shipping confirmation email. If the tracking has not updated for more than 7 days, or if you have any concerns about your delivery, email us at support@getrepela.com and we will look into it immediately.

INCORRECT SHIPPING ADDRESS

If you notice a mistake in your shipping address, contact us as soon as possible at support@getrepela.com. We can update the address as long as the order has not shipped. Once an order has shipped, we cannot redirect it, but we will always work with you on a fair solution.

QUESTIONS

Email support@getrepela.com. We respond within 24 hours on business days.